Shipping Policy

At [Your Cafe Name], we aim to deliver your order safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

If we are experiencing a high volume of orders, processing may be delayed slightly. In such cases, we will notify you through email or phone.

Shipping Time

Estimated delivery time depends on your location and the shipping method selected at checkout.

• Within the same city / local delivery: 1–2 business days

• Within India: 3–7 business days

• Remote locations: 5–10 business days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your location, order size, and delivery method.

We may also offer:

• Free shipping on selected orders or minimum order values

• Special local delivery charges for nearby areas

• Promotional shipping offers during sales or festive periods

Order Tracking

Once your order is shipped, you will receive a shipping confirmation message/email with tracking details, if applicable.

Please allow some time for the tracking information to update after dispatch.

Delivery of Perishable / Food Items

As we are a cafe / food business, some products may be fresh, perishable, or prepared to order. We request customers to ensure that someone is available to receive the order at the delivery address.

We are not responsible for product quality issues caused due to:

• Incorrect delivery address provided by the customer

• Customer unavailability at the time of delivery

• Delays caused by courier partners after dispatch

• Improper storage of products after delivery

Local Delivery / Same-Day Delivery

For selected areas, we may provide local delivery or same-day delivery depending on product availability and delivery slot availability.

Local delivery eligibility, delivery fee, and timing will be shown at checkout or communicated separately.

Incorrect Address / Failed Delivery

Please ensure that your shipping address and contact details are correct while placing the order.

If an order is returned to us due to:

• Incorrect or incomplete address

• Customer not available to receive the order

• Repeated failed delivery attempts

Then re-shipping charges may apply.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or in poor condition, please contact us within 24 hours of delivery with:

• Your order number

• Photos of the package/product

• A brief description of the issue

We will review the matter and do our best to provide a suitable resolution.

Delays Beyond Our Control

While we try our best to deliver on time, some delays may happen due to:

• Courier partner issues

• Weather disruptions

• Festivals / public holidays

• High order volumes

• Remote area delivery limitations

In such cases, we appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

[Your Cafe Name]
Phone: [Your Phone Number]
Email: [Your Email Address]
Address: [Your Business Address]